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Bhavish24374558g5hp
Participant
May 9, 2022
Question

Documents Disappeared

  • May 9, 2022
  • 1 reply
  • 332 views

Today I was scanning some documents on Adobe Scan and Suddenly the previous Documents got disappeared. I had almost more than one year plus documents in it. I had some important documents of my own. And now all these documents have disappeared. Please help me recover those documents. And i have my customers documents in that too. 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 9, 2022

Hello Bhavish,

 

Hope you are doing well. I am sorry for the experience you had with Adobe Scan.

 

Just so that we can confirm, could you please log in to documents cloud portal and check if the scans show up there?

Link for Documents cloud: Adobe Acrobat Documents

 

If the files do show up there, please try the below steps once:

1. Log out of the applicaiton

[* Please make sure there are no files being uploaded when logging out of the application as they might be lost *]

2. Restart the device.

3. Log in back to the application.

 

Let me know if it helps.

 

Regards,

Souvik.

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