Folder disappear

Hi @Post schiedam 

Hope you are doing well!

If your scans are missing, try the steps below:

• Check and sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have. 

• In case of iOS, check if you are using your Apple ID

1. Go to the home screen/recent screen (that has the scans listed)
2. Tap on the profile icon on top left (iOS) or hamburger menu on top left (Android)
3. On the top the email id/login in with which you are logged in would be displayed. Confirm if this is the same email id that you used to create the scans earlier.
4. If the answer is yes, logout and then choose the option to sign in via apple id
5. Use the same email address that was displayed during step 4 to login via Apple id.

There are chances that your data is saved in Adobe document cloud. Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud.  

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.   

If the files were saved within the application, they are by default uploaded to Document Cloud.   

1. Open Document Cloud and sign in with your Adobe ID and the password.    
2. Then go to Files > Document Cloud > Adobe Scan folder.   
3. Here you will see the Adobe Scan folder. Please look for your files here.   

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria