Help! Lost all my scans on Adobe Scan app

Question

I tried to sync my desktop app to my adobe scan and all my scans on my iOS disappeared.

I can only see the ones I viewed under recent and those ones even aren't on the cloud storage.

So there's nothing on the scan app and nothing on my desktop adobe. All gone!

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data. To resolve this:

Ensure that you are logged into the same account on both Adobe Scan and Adobe cloud storage. Learn how to solve Adobe account sign-in issues.
Ensure correct account access when logging in with Apple ID.
When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.
Visit Adobe cloud storage and go to Documents > Scans to check if your documents are saved there.

Please go through the help articles listed below and see if that works for you:

- https://adobe.ly/44CQKJZ

- https://adobe.ly/4iyMHlf

Let us know how it goes.

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