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December 27, 2021
Question

Lost a very important 100 page scan

  • December 27, 2021
  • 1 reply
  • 181 views

I recently scanned about 100 pages, which were saved into Adobe's Cloud. After trying to send the file to a friend, the Adobe Scan app gave me an error, crashed, and sent me back to my iPhone's homescreen. Opening the app again, I discovered that the scan was no longer there. I went on my laptop to check through my files on document cloud and it wasnt there, or anywhere else. This is incredibly frustrating as I no longer have access to the content I was scanning as it was from the British Architectural Library, and it is of utmost importance that I retrieve this lost scan. Can someone help? Surely it is floating around somewhere in Adobe's system, and if not this will be of massive detriment to my studies. I will no longer use Adobe Scan if I found out I have indeed lost this item. 

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1 reply

Harsh Vardhan Pareek
Community Manager
Community Manager
December 29, 2021

Hi @Nick5FE4 

 

Sorry to hear about such an experience.

There might be some temporary compatibility issues with the device and application. Please confirm the application still crashing when you scan something? If you have clicked "Save" after scanning the documents then those files can be retrieved through "Document Cloud" storage online even after application crashed.

You may check- https://acrobat.adobe.com/

If it wasn't saved then, sadly you have to repeat the process and scan again.

 

Regards,

Harsh