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Participant
September 6, 2025
Question

No scanned document found when switched devices

  • September 6, 2025
  • 1 reply
  • 70 views

I can't see any documents when I installed adobe scan into a new device with same login. I also uninstalled from previous phone and now entire document storage is lost

1 reply

creative explorer
Community Expert
Community Expert
September 7, 2025

@dhiraj_2452 When you save documents in Adobe Scan, they're typically saved to the Adobe Document Cloud, which is a cloud storage service. Think of it like a digital locker for your documents. When you install Adobe Scan on a new device, it's like getting a new key to the same locker; your documents should be right where you left them. If you're not seeing your files, it's probably because you're logged into the wrong account. To fix this, simply log out of the current account and log back in, ensuring you're using the exact same email address and password as you did on your previous device. If that still doesn't work, make sure you have a stable internet connection, as the app needs to connect to the cloud to sync your documents.

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