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M
manui81618277
Participant
August 21, 2017
Question

Not saving on Creative Cloud

  • August 21, 2017
  • 4 replies
  • 3397 views

Hi,

The PDF are saved and I can see from my phone. But when I open Creative Cloud on my computer, they are no files.

- Both phones and PC are logged on same account

- Creative Cloud Synchronization is On

What can I do to access the files from the PC?

    This topic has been closed for replies.

    4 replies

    15kstudios
    15kstudios
    Participating Frequently
    October 11, 2021

    Same here, files saved on mobile doesn't show on desktop cloud.

    daniela30803508
    daniela30803508
    Participant
    January 15, 2019

    Same problem here. App has access to camera and photos but nothing is saved.  Checked in document cloud from phone and laptop, nothing. Went through steps listed above.

    Cliffsta B
    Cliffsta B
    Inspiring
    August 30, 2017

    Hi - I have the same problem. I note also a few other threads from folks having the same issues.

    Please reply with better guidance - The description above is very vague. Do you mean web view? Or windows folder view?

    I checked my cloud desktop app and all settings are correct to sync but specifically adobe scan files not showing up.

    Perhaps there has to be some iOS setting which needs to be allowed in regards to permissions?

    Cliff

    S
    steveny17874656
    Participant
    August 30, 2017

    1. First login  to https://cloud.acrobat.com from your browser in your PC, login same account that you login to Scan.

    2. Once you login you will see "Adobe PDF Services" in the top row

    3. Select "Files" tab in the second row

    4. Select "Document Cloud" from the left side panel

    5. Select "Adobe Scan" folder from the right side panel

    You should see all your files.  For Scan App, we only display the files that you use Scan App to scan the files. So from the server, they may have more files if you download files from your desktop.

    Hope this will solve your problem.

    pinchvalve007
    pinchvalve007
    Participant
    January 15, 2019

    "Once you login you will see "Adobe PDF Services" in the top row"  This does not seem to be the case any longer, this option is not in the quickstart menu.

    To be clear, we cannot access scans from File Explorer on a PC, only through a web browser?

    S
    Adobe Employee
    Steven_Yen
    Adobe Employee
    August 24, 2017

    Dear Customer,

    When you login to Document Cloud, Click Document Cloud in the left panel and click Adobe Scan folder in the right panel. You should see your file list under Adobe Scan Folder.

    Please let us know if you still can't see it.

    Thanks

    Adobe Mobile Team

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