Old scanned files missing

Question

I hadn't used Adobe Scan for years. A few days ago when I opened it on my iphone, it asked me to sign in. I don't remember if I needed to sign in years ago. So this time I used Apple ID to sign up and logged in. My old scanned files were there that day, and I was able to make new scans. But today when I opened the app, all those files are gone. They are not in the cloud either. Where are those files? Were they automatically deleted? I tried upgrading the app and reinstalling the app, but the files are still missing.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble.

Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data.

To prevent this, regularly back up your files and ensure you’re using the correct account for storage

Check your account: Ensure you are logged into the same account on both Adobe Scan and Adobe Cloud storage.
Note: make sure you are using the correct account under the same email when sign-in.
Verify cloud storage: Visit Adobe cloud storage to see if your documents are saved under the Adobe Scan Folder and ensure you have enough storage available on the Adobe Cloud.

For more information, please check the help pages listed below:

- https://adobe.ly/44OIx57

- https://adobe.ly/4nDfNnu

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