Re: My scan is not in the cloud

Hi MSFrankfurt,

When you scan a document using the Adobe Scan mobile application, you have to save it to PDF.

Once you select the option Save PDF, then only the file saves to Document Cloud.

If you just scan the document and close the application without saving as PDF, the file will be deleted from the application.

Once you scan the document, open the scan file. At top right, you will see an option "Save PDF".

Select that option and wait till it get uploaded. Once done, the file is saved to Document Cloud.

Now you can close the application.

As you are not able to find your Scans in Document Cloud, please let us know how exactly you save the files.

If you are using the Save PDF option, then you can find the scan documents here https://cloud.acrobat.com/.

Open the link and go to Files > Document Cloud. At right, you will find a folder named "Adobe Scan".

In that folder, you can find the Scanned files.

If you still experience any issue, please share the application version you are using.

Also, share the exact steps you do to save the file.

Let us know if you need any help.

Regards,

Meenakshi