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Participant
October 7, 2021
Question

Recover unsaved file.

  • October 7, 2021
  • 2 replies
  • 1334 views

I have scanned a document an hour ago and hurriedly saved it. But somehow it was not saved. How to get back those images? Thanks.

    This topic has been closed for replies.

    2 replies

    Ria Tagra
    Inspiring
    October 10, 2021

    Hi ,  

       

    Thank you for posting your query here. Could you help me with few details to understand your issue better?   

    1. Have you saved it in your device?   
    2. Application version?   

        

    Make sure you sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have. 

    Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud 

    • If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.   

    It is not possible to retrieve the files once deleted directly from the application.   

        

    I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.   

    If the files were saved within the application, they are by default uploaded to Document Cloud.   

    1. Open Document Cloud and sign in with your Adobe ID and the password.    
    2. Then go to Files > Document Cloud > Adobe Scan folder.   
    3. Here you will see the Adobe Scan folder. Please look for your files here.   

        

       

    Let me know how it works at your end. If you have any further queries please feel free to reach.   

    Regards   

    Ria   

      

    John Waller
    Community Expert
    Community Expert
    October 7, 2021

    Which Adobe software are you using?