The scan items have disappeared—what’s the reason? Nothing like this has ever happened before.

Hi there 

Hope you are doing well and thanks for reaching out. We are sorry to hear about the issue you are experiencing with the Scanned files.

Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data.

To prevent this, regularly back up your files and ensure you’re using the correct account for storage

• Check your account: Ensure you are logged into the same account on both Adobe Scan and Adobe Cloud storage.
  Note: make sure you are using the correct account under the same email when sign-in
• Verify cloud storage: Visit Adobe cloud storage to see if your documents are saved under the Adobe Scan Folder and ensure you have enough storage available on the Adobe Cloud.

For more information, please check the help pages listed below and see if that works:

- https://adobe.ly/3ZtFmgj 

- https://adobe.ly/4kDc7QF