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E
EAN32
Participant
October 16, 2019
Question

Why do I always get the message "You don't have any scans" when using Adobe Scan on my iPhone?

  • October 16, 2019
  • 1 reply
  • 688 views

Everything I scan is gone from my mobile device's Adobe Scan whenever I scan a document and save it, but then mysteriously it occurs in Document Cloud when I log in there from my computer. Why does it not show in the list of scanned documents in the Adobe Scan on my iPhone, even if I save the document there after a scan, and why do i still get the message "You don't have any scans"? 

 

I have logged out of the Adobe account and back in again on my phone yet to no avail.

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 19, 2019

    Hi EANx,

     

    Thank you for reaching out.

     

    Please try to sign out of the application and reboot the device. Then sign-in again.

    If that does not help, try once to uinstall and re-install the application. Make sure that you sign out first and 

     

    Could you please provide more details as asked below:

    - What is the current application version?

    - Share the OS version on the device.

     

    We will be waiting for your response.

     

    Regards,

    Meenakshi

     

     

    J
    justinp70238205
    Participant
    March 6, 2020
    • App version: 20.02.11
    • OS version: iOS 13.3.1
     
    J
    justinp70238205
    Participant
    March 6, 2020

    Followed the steps outlined above but still having the problem... (iPhone 7)

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