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E
EAN32
Participant
October 16, 2019
Question

Why do I always get the message "You don't have any scans" when using Adobe Scan on my iPhone?

  • October 16, 2019
  • 1 reply
  • 693 views

Everything I scan is gone from my mobile device's Adobe Scan whenever I scan a document and save it, but then mysteriously it occurs in Document Cloud when I log in there from my computer. Why does it not show in the list of scanned documents in the Adobe Scan on my iPhone, even if I save the document there after a scan, and why do i still get the message "You don't have any scans"? 

 

I have logged out of the Adobe account and back in again on my phone yet to no avail.

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 19, 2019

    Hi EANx,

     

    Thank you for reaching out.

     

    Please try to sign out of the application and reboot the device. Then sign-in again.

    If that does not help, try once to uinstall and re-install the application. Make sure that you sign out first and 

     

    Could you please provide more details as asked below:

    - What is the current application version?

    - Share the OS version on the device.

     

    We will be waiting for your response.

     

    Regards,

    Meenakshi

     

     

    J
    justinp70238205
    Participant
    March 6, 2020
    • App version: 20.02.11
    • OS version: iOS 13.3.1
     
    J
    justinp70238205
    Participant
    March 6, 2020

    Followed the steps outlined above but still having the problem... (iPhone 7)

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