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Mariusz217618472njp
Participant
November 3, 2022
Answered

After Effects 2023 green preview with H.264 files

  • November 3, 2022
  • 52 replies
  • 93632 views

Hi, what the h*** is going on with AE 23? Since I have the latest version I have problem with h264 files. All project files converted to newest verision doesn't read h264 format. Only files what I've created in AE 23 are good. What about my all projects created before?! I removed user preferences, uinstalled and installed few times AE and encoder, and the problem is still there. I wasted a lot of time.

 

[NOTE: The title of this discussion has been changed by the moderator to include version number]

    Correct answer Rameez_Khan

    Hi all,


    This issue has been fixed via Nvidia driver update version 527.56 and later. We recommend installing the Studio version of the driver.

     

    Best,

    Rameez

    52 replies

    Show previous replies
    T
    tristansummers
    Inspiring
    December 1, 2022

    Can anyone suggest a workaround for this huge and basic bug? So far having issues with h264 and avid codecs. will play sometimes, not others. blank green screen with dots (AND STOP FORCING ME TO ADD TOPIC TAGS)

    Mylenium
    Mylenium
    Legend
    December 1, 2022

    Turn off hardware accelerated decoding in the Import preference section.

     

    Mylenium

    T
    tristansummers
    Inspiring
    December 1, 2022

    First thing I did. Good to see you again Sir (if only we still had error codes!)

    T
    Tre14 Asia
    Participant
    December 1, 2022

    Also experienced this A LOT of times already and it's so annoying.

     

    My workaround is this:

    Before rendering, Uncheck the "Cache Frames When Idle" or Alt + Shift+ I under Composition > Preview.
    Empty Disk Cache and Clean Database & Cache.

    Then render. This works on my end.

     

    D
    Davidj Prod
    Participant
    November 30, 2022

    I did everything Rameez_Khan said,

     

    - Go to Preferences > Import

    - Deselect "Enable hardware accelerated decoding" under Video Footage

    - Then go to Preferences > Media & Disk Cache

    - Click "Empty Disk Cache" and "Clean Database & Cache"

    - Relaunch After Effects and import the files again

     

    Changed the project settings to GPU and it worked.

    And when the green screen comes back, I purge it and it works.
    I hope I was able to help.

    M
    Mansleyy
    Participant
    November 30, 2022

    My current workaround is to use Media Encoder to convert the H.264 files into Quicktime Apple ProRes 422 files. In projects already in progress, I replace footage (Ctrl + H in Project panel) with the new .MOV ProRes 422 export.

     

    Super annoying and frustrating, but I have to get stuff done. Hope this helps.

    moebius90009
    moebius90009
    Known Participant
    November 30, 2022

    oh, I'm not the only one...

    Strangy it works in the Beta. So, it's no driver issue?

    nvidia 526.98

    Ae up to date

    Etienne de Durocher
    Etienne de Durocher
    Known Participant
    November 26, 2022

    All right. Update with the problem :

     

    1-Purging the memory and cache made it worst (went from 15%ish of the footy green to 90%ish).

    2-FOR ME, it seems that the problem is directly related to the dynamik link between premiere and AE. I imported the footage by CTRL+C from premiere and CTRL+V in after effects, and the problem is gone. Both sequence (the one using dynamic link and the one I used the copy paste method) are in the same AE project. It seems that the problem is not specifically with the AE readings of the codec.

     

    Good luck mates!

    A
    Adrian Anahuac
    Participant
    November 25, 2022

    Hi Marius, I had the same problem, instaling an old version of Nvidia driver did the job.

    Download NVIDIA, GeForce, Quadro, and Tesla Drivers

    Install, restart, open After Effects and clean All Cache. That worked for me.

      R
      Rosseta25006064jmgn
      Participant
      November 25, 2022

      Hi, I'm using AfterEffects 2022 for a year now, I have a 3090ti graphic card and I'm using Windows 11 latest update.

      I'm using Gaming Driver from NVIDIA and everything seem to be fine before I updated NVIDIA drivers to latest version (526.98).

      After I did a update now all mp4 footages are green with some dot lines on them, If I disable Hardware Decoding in Import settings it's fine but it seems GPU Video Decoding is not working anymore.

      If I install Studio Driver of NVIDIA it gets fixed but after effects randomly crashes the GPU and gives me BSOD.

      It became totally unworkable... Any suggestion?

      I also play games with my PC.

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      November 25, 2022

      Hi Rosseta25006064jmgn,

       

      Sorry for the issue.

      Engineers are aware of this issue. Installing the Nvidia Studio driver version 517.40 is fixing the issue for users.

      I am merging your thread with the main thread.

      Let us know how it goes.

       

      Thanks,

      Nishu

       

      R
      Rosseta25006064jmgn
      Participant
      November 25, 2022

      Hi Nishu, Thanks for the info I have a good CPU i can go with that I just need to know if it's a official issue or it's wrong with my PC.

      Hope you fix it soon as possible.

      Regards

      animative
      animative
      Participating Frequently
      November 25, 2022

      Same thing happened to me today. I did what Rameez says here. It didn't work for me.

      I reinstall Nvidia Studio Driver and K-Lite Codec Pack and reinstalled the pc. Everything works fine now.

       
       

       

       

      animative
      animative
      Participating Frequently
      November 25, 2022

      Sorry, It happened again. I downgraded the driver and now it is working. The question is when will I update the driver? When the issue will be solved?

        Rameez_Khan
        Rameez_Khan
        Legend
        November 25, 2022

        Hi @animative,

         

        From what I understand and what fellow users have confirmed here, it is an issue with Nvidia drivers released after version 517.40. We have made Nvidia aware of this and are working with them on a fix.

         

        Sorry, I don't know the ETA, but I'm hopeful that a fix will be released in a few weeks.

         

        Thanks,

        Rameez

          A
          A.nimado
          Participating Frequently
          November 23, 2022
          When I use videos in h.264 I get green frames in the preview and in the final render, reading in the Adobe forum I found out that it could be a problem between the Nvidia drivers and After Effects, the temporary solution I found for that is this:
          https://www.youtube.com/watch?v=l85oetptLvg
          On top of that, every time I play the preview my screen goes black for a second and returns to the image, as if it had disconnected. I can't find a solution to that. It's not the cable, I already checked it, plus it's a monitor that I bought a couple of months ago and it only happens when I use After Effects.
I would appreciate the help of the support team. I'll read if anyone else can contribute something.
Thank you.
          Mylenium
          Mylenium
          Legend
          November 23, 2022

          Unplug the older monitor. Heterogeneous screen setups are a nightmare to deal with, especially when the differences are so huge. The older monitor is most definitely forcing your whole graphics system into quirks mode, be that by switching to an older HDMI version, changing the refresh rate or other such stuff that affects performance.

           

          Mylenium 

          A
          A.nimado
          Participating Frequently
          November 26, 2022

          Sorry I'm late, I left home. I just unplugged the old display and I'm afraid the plugged in display keeps turning off when I use after effects. 😞

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