after effects error: the file format module could not parse the file

Forum|Forum|4 years ago
June 29, 2021
3 replies
1238 views

Have you encounter "after effects error: the file format module could not parse the file"? Most of my AE template are having this error. Can anyone share how did they manage to resolve.

Error or problem

This topic has been closed for replies.

Correct answer TobiT92

I have reported this error to Adobe over a month ago. They do not solve it.

I have created a videotutorial to help everyone fix the problem or go back to 18.1.

Feel free to share this video.

https://www.youtube.com/watch?v=T04R-83nSxM

nishu_kush

Community Manager

Hi reichd15409700,

Sorry for your issue.

This has been reported as a bug and the engineers are working on fixing it: https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/43449300-bug-ae-18-2-on-macs-cannot-read-jpg-sequences-fi

Shout out to @TobiT92 to create a video to help users.

Let us know if there are any other questions.

Thanks,

Nishu

T

TobiT92Correct answer

Participant

I have reported this error to Adobe over a month ago. They do not solve it.

I have created a videotutorial to help everyone fix the problem or go back to 18.1.

Feel free to share this video.

https://www.youtube.com/watch?v=T04R-83nSxM

R

Rick Gerard

Community Expert

The template could include an asset that is in a format that is no longer supported. There could be a corrupted file. It could be a lot of things. Try importing the template instead of opening it. That might give you clue or a better indication of where the problem lies.

It would help us if we knew more. What template are you using? Where did you get it? What are your OS, AE version, and system specs?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded