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A
Anonymous
February 26, 2015
Answered

after effects warning: could not find the user documents directory

  • February 26, 2015
  • 6 replies
  • 51542 views

Has anyone else seen this warning and what have you found to be the cause

After Effects warning: could not find the user documents directory.

I'm not sure if its related to our in house network systems or an Adobe issue.  We're running all the current versions of Adobe CC software.

    Correct answer narayans80638168

    Turn off the window defender and then open after effect  its works

    6 replies

    Jason Leaver
    Jason Leaver
    Known Participant
    October 12, 2018

    Hmmm... this isn't working for me.

    I started getting this error after I changed my user account on Windows 10.

    Any other ideas?

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    October 12, 2018

    It might be a permissions issue with your new user account.

    Easiest solution might be to uninstall and reinstall.

    Jason Leaver
    Jason Leaver
    Known Participant
    October 13, 2018

    Uninstall and reinstall didn't work (I did try).

    What worked for me is, I created a fresh new admin user account called "temp". From that account I removed my renamed account that was causing grief. I also had to delete the c:\user\oldaccountname. Then, I created a new admin account with the name I wanted. Logged in with the newly minted account, and everything worked.

    A
    aleksandarilic.ms
    Participant
    May 28, 2018

    In windows 10 don't turn off windows defender, just turn off Ransomware protection controlled folder access.

      J
      jadheert71009280
      Participant
      May 29, 2018

      yes this is the issue, turning it off, its working

        U
        utsavtalati
        Participant
        May 20, 2018

        I also face this problem and i solve it .

           Don't turn off. Your windows defender

        Just simply go through "Allow an app through controlled folder access" in Windows defender & then simply click on  +Add an allowed app & select the after Effect application in your root directory

        That's done!!!!        

          narayans80638168
          narayans80638168Correct answer
          Participant
          January 25, 2018

          Turn off the window defender and then open after effect  its works

            D
            dubgamero73787370
            Participant
            February 7, 2018

            Thanks dude u literally just saved my ass, I've been 4 days without after effects then I read this and dude really thanks U helped me a lot.

            A
            Anonymous
            February 26, 2015

            Thanks Mylenium but I don't think you read the question completely.

            "Has anyone else seen this warning" seems like a question that can be answered without knowing system info or technical details.

            I'm assuming you haven't seen this warning in AE.

              Szalam
              Community Expert
              SzalamCommunity Expert
              Community Expert
              February 26, 2015

              Bryan Sliwowski wrote:

              "Has anyone else seen this warning" seems like a question that can be answered without knowing system info or technical details.

              In case nobody else has seen that issue, the things Mylenium asks for would help us fix your problem anyway. (It would behoove you to help Mylenium help you as he is one of the most technically savvy people here when it comes to AE and its error messages.)

              Are you running AE on systems recently upgraded to a newer Mac OS? Permissions issues might be the cause: fixing permissions problem that impedes start of Adobe applications

              Has it worked before? If so, when did it stop working?

              When you say "current CC", do you really mean that? A lot of people on these forums have said that, but they were running 12.1 or 12.2 and didn't even know 13.2.0.49 existed because the Creative Cloud software was reporting their AE as up to date.

              Mylenium
              Mylenium
              Legend
              February 26, 2015

              Nobody can tell you anything without proper system info or other technical details.

              Mylenium

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