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User26554712qqey
Participant
May 1, 2024
Question

Cannot import WAV or MP3 audio files from Adobe Creative Cloud libraries to Adobe After Effects

  • May 1, 2024
  • 1 reply
  • 677 views

Hi,

I am having trouble when trying to import audio files from Adobe Creative Cloud libraries to After Effects.

I am able to drag image/video files to editing panels with no problem, but not audio files. I have both WAV and MP3 files in my Adobe Creative Cloud libraries and neither works. Error message states file type not supported. 

Tried exporting files from Adobe Creative Cloud to local folders, then import the exact same files by dragging to editing panels and it works. Reuploading the files to Cloud libraries and it is not working again. 

Is there something I can change or setup to be able to import audio files directly from Adobe Creative Cloud libraries to After Effects?

 

*After Effects v 23.6.5

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    1 reply

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    May 6, 2024

    Would you check the sampling rate of WAV and MP3 and set it as a regular rate like 44.1 kHz?

     

    U
    User26554712qqeyAuthor
    Participant
    May 6, 2024

    Thanks for your suggestion. 

    I have checked that the WAV files I wanted to import all have a sampling rate of 44.1 kHz, whereas the MP3 file's sampling rate is 48 kHz

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