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Answered

Unable to launch CH version 3.0

Forum|Forum|6 years ago
November 5, 2019
3 replies
594 views

I installed Character Animator 3.0 but when I attempt to open it the splash screen comes up, a few items start to load and it then dies. Verse 2.1.1 still works. I uninstalled 3.0 rebooted and reinstalled same problem.

Any suggestions?

Title edited by Mod

Crash

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Correct answer Kevin-Monahan

I heard that you solved this by removing an outdated plug-in. I'll mark this as correct.

Kevin

Kevin-Monahan

Correct answer

Community Manager

I heard that you solved this by removing an outdated plug-in. I'll mark this as correct.

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Shivangi_Gupta

Community Manager

Hi there,

We're sorry to hear that. I'm using similar set-up of the hardware specifications on my computer and all the latest versions of the Adobe applications are working fine at my end.

Have you tried reinstalling the application from the Creative Cloud desktop application? A fresh install may change things.

Let us know the outcome. 🙂

Thanks,

Shivangi

bjholtgreweAuthor

Known Participant

Same problems with AE 2020 & Premiere 2020.

OS is MacOS moJave

iMac (Retina 5k, 27-inch, 2017)

Memory 64 GB

Shivangi_Gupta

Community Manager

Thanks for sharing the feedback with the system details. Could you start a discussion for Adobe Premiere Pro and Adobe After Effects on their respective communities?

Here're the links.

Premiere Pro: https://community.adobe.com/t5/Premiere-Pro/bd-p/premiere-pro

After Effects: https://community.adobe.com/t5/After-Effects/bd-p/after-effects

Please share the URL with us. I'll make sure it gets addressed.

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