Questions

I have had a  Substance Live account since (about) March 2016, and I collected more than 1300 points for the Adobe Substance 3d assets. What can I do to keep my points so far? Thank you for advanced: Tamás Jarolics (Gdinnye)

Hi on the old Substance Painter - with our 30 credit a month - there was always a bevy of new materials released to spend the credits on. On the Adobe Assets - I have 333 points and not a thing to spend them on as I am not seeing a single new asset in Materials/Smart Materials etc since the move over. Did they discontinue this (not sure why we are still getting the 30 points and being charged for it as part of our package if so) or as I just not seeing them 🙂

Hello everyone!I've been adding new components and texture sets to my project. Everything worked fine except for on the new texture set: while it's supposed to be on UDIM 1001 and 1002, and has a mat ID on it, it does not show up as two different UDIM tiles in my texture set list. Actually, it does not even show as multiple UDIMs. I just added 5 new texture sets with the regular way of doing and only one didn't work.Any clues why please? I'm joining some pictures so that you can have a better look at it! Thanks a lot in advance! 🙂 

Не могу ввести бесплатную лицензиюи в substance 3d painter, полученную в от университета Кайно. Истек срок бесплатной пробной версии. Как быть? Куда вводить? 

We have the bundle with 100 assets per month

Hi Folks, Having an opacity issue that looks like artefacting but not sure how to troubleshoot it. Any wizards here that can offer advice? Cheers,David

Hi,I'm a CG artist and i make some NFT. Can I use some substance materials downloaded from the substance source page to make pictures? Is there a restriction if I sell my art ? Thank you!

Куда ввести ранее доступный код активации программы, приобретенный через университет Кайно, для продолжения использования программы? 

i  have been trying to bake from high poly to low poly in substance but it brings an error in the log " high poly mesh could not be found" the highpoly mesh has 1.8mil verts I'm using a 1050 gtx card i have even checked the naming and its correct for both meshes 

Hey guys this is my problem, i draw on my mesh some height information within a paint layer. Now afterwards i tried to add color but it isnt possible anymore. Is there a way to add color to the already existing height information. If not whats the usecase of a paint layer, a fill layer with a mask can do the same and is editable afterwards. Hopefully you can help me. Peace

Hi everybody, I'm in trouble because the bike near the UV boundary gets dirty. Is there any good solution? I have attached the fbx used for baking and a screenshot.

S3DP does not start 😞 Programm gets stuck on splash screen.Have tried manipulation with "high performance" mode thorugh windows and nvidia settings. Didn't help.   Log file in attachments

Hello, We would like to be able to drag and drop custom information into painter and then using a custom hook to trigger functions in our plugin. - Does Painter support adding custom hooks to drop events? For example, a custom hook happening when dropping a sbsar. - Does Painter support dropping custom information like a json file?  Thank you!

I can't seen to enter the substance painter app. Nothing seems to work. Any other app works fine.

When I launch S3DP I get the following message... Sorry, something went wrong. This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide. I got help yesterday from adobe itself... A very helpful guy logged in to my pc and tried to fix it... the only solution we have found after a couple of hours was to make different windows account on my pc and it works there ... but I find this solution not acceptable since I don't want to login each time to a different account... 

Good day everyone, tell me what it can be. After I exported only the Ambient Occlusion map, extra dark zones appeared on the model. I understand this is an inverted Ambient Occlusion?

I was just wondering when the pre-orders for the 2022 version of substance painter (and designer) on Steam will be available this year, as I can't wait to buy them.

I am not sure if it's a problem with exporting from Zbrush, importing into Substance Painter, but when I bake the object, either in Zbrush or Substance, there are visible seems on parts of the model. How can I get rid of those seems?  Normal Map-https://ibb.co/g9TzsspModel In Substance-https://ibb.co/RbXTZ33

As we purshased photoshop and substance 3D painter suit, but unable to active the licenses. Setup downloaded for trail and install trail only. but once expired trail peroid unable to active license. Note: both purchased with the same adobe account.

Hi i just tried my first mesh in SP 7.1.0. The mesh looks good after import but this i got after baking:What causese this problem? It is mesh from Blender 2.8:

Since the update, Substance Painter has started to hang on Save, the issue is intermittent.When it does Save properly a Normal Save time takes between 20-40 secs but when it hangs, I leave it for 5 minutes before I give up and then perform a Termination from windows Task manager. I can’t use this program anymore if this is what its going to do. I’ve wasted a day’s work today because of this. Does anyone have any ideas how to work around this? Attached are the log and stat text files 

How to copy layers from one project to another?Like in Photoshop, it's possible to copy and paste layers from one .PSD to file to another.I can't find a way to do the same when using Painter.Thanks fro any little help!

On the page here: https://substance3d.adobe.com/tutorials/courses/Substance-guide-to-Rendering-in-Arnold The chart at the start describes that the opacity map from Substance Painter should be connected to the aiStandardSurface "Transmission Weight" value (RAW + Alpha is luminance). This is incorrect according to the documentation described further down the page...The correct connection should be to set the Transmission Weight to 1, and connect the Opacity texture to Transmission Color. I hope this helps people out there! -Michael

I am importing a model from Zbrush using a single material version and then baking ID map (and other maps) with a polygrouped version.  The polygroups are crisp and clear in Zbrush but the ID map in substance is blurred and artifacted (edges bleed to other surfaces etc).  Any idea what I am doing wrong?

I usually browse for materals, download one material and after that, I drag and drop it to my Substance Painter project. However, this is not the fastest and best way to do it, if I want to import a bulk of them.Question: How to Import Substance Source Materials in a Bulk? thx