Participant

Answered

7 day free trial but still charged!!

10 replies
14968 views
Translate

Please confirm as a matter of urgency how to

get a refund, I signed up for the free trial but immediately got charged! This is not on!

kgladCorrect answer

Community Expert

you need to contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

A

Andyuser

Participant

I cancelled my subscription to photoshop on day 15. When signing up there was clear mention (trial period) of the ‘extras’ added to my sign up, but not the main photoshop account. Even in the thankyou for purchase email, again no mention of a 14 day trial period cut off. I now have been asked to pay $197 to exit which I feel is very unreasonable. Any ideas?

Translate

kglad

Community Expert

@Andyuser

you can make your case to adobe support using social media or chat.

Translate

A

alan_2709

Participant

I canceled my free trial subscription and the refund they provided didn't include the sales tax. How can you keep sales tax when an item is returned???

Translate

kglad

Community Expert

that does sound weird, but just the fact there is sales tax on subscription items is because of your location. hard to conceive of the sales tax needing to be paid when the subscription is cancelled but that's got to be a requirement of your locale (or an adobe error about your locale).

Translate

B

boby_prdt

Participant

I experience similar case, I cancelled before the trial session ends and still got charged for two months. And if I chose to cancel the plan, I got a penalty. And now the representative is offering a lower/cheaper plan. Can't believe Adobe is this low!

Translate

kglad

Community Expert

@boby_prdt

what's your account show, https://account.adobe.com ?

Translate

A

Angel34359847iemg

Participant

The same thing happened to me! How did you resolve the issue?

Translate

kglad

Correct answer

Community Expert

you need to contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Translate

M

Manan Joshi

Community Expert

You can get a full refund if you cancel within 14 days of subscription. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Translate

-Manan