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kenzo29161889zr7v
Participant
March 30, 2023
Answered

abonnement

  • March 30, 2023
  • 4 replies
  • 400 views

Bonjour je souhaite savoir, j'ai pris 1 semaine d'abonnement gratuit pour abode audition je compte y résilier bientot mais je voudrai savoir si je resilie l'abonnement esque je doit payer les logiciel inclus avec le compte exemple : Abode Bridge, Premiere rush etc... la question est un peu bete mais bon autant s'informer.

    This topic has been closed for replies.
    Correct answer Rashmi27002770wxve

    Hi there,

     

    Thank you for writing to us. Happy to help!

     

    You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded.

    Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Sincerely,

    Rashmi Swain

    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 31, 2023

    if you cancel everything within the trial period you won't be charged.  just make sure you cancel.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    R
    Community Manager
    Rashmi27002770wxveCommunity ManagerCorrect answer
    Community Manager
    March 30, 2023

    Hi there,

     

    Thank you for writing to us. Happy to help!

     

    You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded.

    Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Sincerely,

    Rashmi Swain

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      March 30, 2023

      See here:

      https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      and here:

      https://helpx.adobe.com/manage-account/using/cancel-subscription.html

       

      If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      You may also be able to contact Adobe by phone:
      https://helpx.adobe.com/contact/phone.html

      or Twitter:
      https://twitter.com/AdobeCare

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        March 30, 2023

        Moved to the Account, Payment, & Plan forum from Using the Community

         

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