Access problems due to multiple profiles (school/personal) – I can't reach my own files!

Hi everyone,

I'm experiencing an ongoing issue that’s becoming increasingly frustrating. I have two Adobe profiles linked to the same email address – one from my former school and one personal (with an active subscription).

During my studies, I created various projects, including in Adobe Express. Now, whenever I open any Adobe web app, I get an error like:
"You do not have access to Adobe Express" – despite my active personal subscription.
To fix this, I have to log out, then log in again and manually select my personal profile – every single time. That alone is annoying, but here’s the real issue:

When I'm logged into my personal profile, I can’t access the files I created under the school profile.
When I go to https://www.adobe.com/files/cloud-documents or use the Creative Cloud desktop app, I can see the files listed, but there’s no option to download them, and I can’t open them – I just get the same access error again.

These are my files and my creative work – I need to be able to open, edit, or at least download them using the account I’m now paying for.

What are my options? Is there any way to migrate content from my old school profile to my personal one?

Thanks for any help or advice!