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Participant
September 15, 2025
Answered

Accidental dual subscription (Photo subscription & Lightroom 1 TB)

  • September 15, 2025
  • 1 reply
  • 113 views

Hi community,

I'm a non-commercial user and most of the time, I only need LR, LRC and LR Mobile.

 

I now see that I have 2 subscriptions in parallel which I didn't think was possible:

- Creative Cloud Photo subscription where LR is bundled with PS (about 25 bucks/mo)

- LR 1 TB subscription (which is all I need, about 15 bucks/mo)

 

I think this is because LR was nagging me erronously that my subscription was running out, and in my anger I must have purchased a 2nd subscription - I didn't think this was possible as I now have a dual LR subscription for a royal 40 bucks/mo... 


How can I get rid of the "big" PS subscription without paying the penalty fee?

 

Cheers

totality1000

 

Correct answer Jeffrey_A_Wright

Totality, sorry you accidentally subscribed to a duplicate of the services that were already available to you. Please click on https://adobe.ly/42yfnWp to speak with a member of our team who can help you further. Please use a different device if you find yourself redirected to this public discussion forum or are unable to reach anyone. ^JW

1 reply

Peru Bob
Community Expert
Community Expert
September 15, 2025

Adobe customer Support may do that for you.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
September 15, 2025

Totality, sorry you accidentally subscribed to a duplicate of the services that were already available to you. Please click on https://adobe.ly/42yfnWp to speak with a member of our team who can help you further. Please use a different device if you find yourself redirected to this public discussion forum or are unable to reach anyone. ^JW

Participant
September 17, 2025

Thank you Jeffrey, it seems like they could solve the problem.

No I have to wait and see if my desktop app (LR on Mac) will again start nagging me that I need to "renew my subscription" although I still have my 1 TB LR subscription...