Account email problem/please need help

Question

What to do if the email on the account is no longer in use? The university changed my email account, they only changing the first name to a new one, because there were too many people with the same name at the university.

But I didn't remember to fix the email on the account.

I can use Photoshop on my computer, but I can't update the new email from the settings and I can't even close my account, because all the actions require logging in to the old email account, which doesn't exist.

What can I do and I couldn't even ask Adobe support for advice, because that also required logging in with the old email.

Anshul_Nautiyal · Answer

Hi @klaus_flemings2,

Thanks for reaching out.

As checked, you have an active Enterprise subscription associated with the Adobe ID used to post this query. Please note that you're unable to update the email address from the settings because the license assigned to you by your university is associated with a Federated ID. Federated IDs are created, owned, and managed by the organization. User credentials are managed through Single Sign-On (SSO) using a SAML2 identity provider. You can learn more about this here:
https://adobe.ly/3Z4ZIMJ

If you wish to update your email address or have the license reassigned to another account, you'll need to contact your university's Adobe admin. The admin can either update your email or reassign the license to a different account. More details can be found in this guide:
https://adobe.ly/4kie4SB

If you're unsure who your admin is, refer to this article:
https://adobe.ly/44ZazM0
Note: This information is only visible if your admin has set it up for your organization. If no details appear, you can try reaching out to your teacher or IT department.

If you’re facing this issue with a different account or subscription, please send me the Adobe ID associated with that account via personal message. Here’s how to send a message:
https://adobe.ly/3FeUO9l

Hope this helps. Let me know if you need further assistance.

Regards,
^AN

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