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Participant
August 30, 2021
Question

Acrobat DC Pro purchase

  • August 30, 2021
  • 3 replies
  • 370 views

I paid for the annual subscription. Money was taken out of my account yet the program will not reflect a renewal and some features are disabled!

    This topic has been closed for replies.

    3 replies

    John T Smith
    Community Expert
    Community Expert
    August 30, 2021

    >Need help from Adobe representative.

     

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Ged_Traynor
    Community Expert
    Community Expert
    August 30, 2021

    Moving thread to the Account, Payment, & Plan forum from Using the Community

    cjdefrainAuthor
    Participant
    August 30, 2021

    Need help from Adobe representative.