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Laricampregher
Laricampregher
Participant
August 4, 2026
Answered

Adobe encerrou minha conta após o pagamento, não consigo entrar em contato por nenhum meio de comunicação

  • August 4, 2026
  • 2 replies
  • 20 views

Realizei o pagamento da minha conta e ela foi encerrada, não consigo mais utilizar e nem entrar em contato com nenhum suporte 

    Correct answer Jeff_A_Wright

    Thank you for posting, Laricampregher.


    I apologize for any confusion you have encountered in managing your Adobe subscriptions.


    I can confirm you canceled your Creative Cloud Pro subscription on April 16, 2025.


    Do you have another account that you used to start your recent subscription to our services? Please see https://adobe.ly/4wcXzfD for information on how to locate any additional accounts that were created with Adobe.


    I look forward to your update, Laricampregher. ^JW

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 4, 2026

    why was your account closed?

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 4, 2026

    Thank you for posting, Laricampregher.


    I apologize for any confusion you have encountered in managing your Adobe subscriptions.


    I can confirm you canceled your Creative Cloud Pro subscription on April 16, 2025.


    Do you have another account that you used to start your recent subscription to our services? Please see https://adobe.ly/4wcXzfD for information on how to locate any additional accounts that were created with Adobe.


    I look forward to your update, Laricampregher. ^JW

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