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Participant
October 14, 2021
Question

Adobe had no contact ?

  • October 14, 2021
  • 3 replies
  • 154 views

I have attempted to stop my renewal for Adobe as I am no longer using it , not only has it failed and Adobe has take quite a lot of money despite the cancellation of plan. I can not even find a contact meant to have it rectified . 

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    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    October 14, 2021

    Did you receive a confirmation email when you cancelled?  You may need it to prove you cancelled.

     

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    LinSims
    Community Expert
    Community Expert
    October 14, 2021

    This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.



    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    Ged_Traynor
    Community Expert
    Community Expert
    October 14, 2021

    Moving thread to the Account, Payment, & Plan forum from Using the Community