Adobe logged me out and changed my password. I want this to never happen again.

Today I got an email from Adobe saying I was logged into more than one physical location. I am not. I have my account on two machines. I had to reset my password and log back in. 

One explanation could be that someone got the password to my account and used it to login. In that case it would have been helpful to know what that location was, and the IP address. Sometimes I get emails like that from other companies that say “We noticed a login on a new device. if this wasn’t you, then you should change your password. “

But Adobe started by accusing me of giving someone else access to my account and reminded me that one account can be used by one person on two machines and that I had violated Adobe policies. In other words, Adobe went straight to accusing me of being a thief and created an adversarial relationship with a customer of over 20 years. For that, I am extremely angry. After paying for the Adobe Suite for 20 years, the first thing Adobe does is accuse me of being dishonest. The irony here is endless. 

Adobe, remember we’re your customers, not common thieves. Remember we pay ever increasing and exorbitant prices every month, endlessly. This practice of treating customers like thieves needs to stop immediately. If you think I’ve logged in from two locations, or a new location, or a new device, then tell me and give me information I can work with. Don’t immediately accuse me of violating our contract agreement. Don’t insult me, and don’t unilaterally change the password on my account. All of these are beyond unacceptable.