Adobe marked my refund as settled on June 22, but my bank cannot locate it. Adobe only provided refund reference 0vk4a69j. My bank needs the RRN/ARN to trace the refund. Pls return refund, I need the money

Hello,

I received a refund from Adobe for ₦34,507.50. Adobe confirmed the refund has been processed and settled. They provided a Credit Memo and refund reference 0vk4a69j.

However, my bank cannot locate the refund. They have asked me to provide the RRN (Retrieval Reference Number) or ARN (Acquirer Reference Number) so they can trace the transaction.

Adobe support has only provided the internal refund reference 0vk4a69j. Could someone from Adobe or the community advise how I can obtain the RRN/ARN or another payment trace number?

Thank you.