Already cancelled subscription but Adobe still takes my money monthly

Question

I already cancelled my adobe subscription for I think Adobe premiere pro but I've just recently discovered through my bank statement that Adobe still takes my money monthly. And when I go to my accounts on Adobe, it shows that I am not subscribed to anything at all, which makes all this confusing and absolutely terrifying.

kglad · Answer

that's a subscription to adobe stock. if you want to cancel that, contact adobe support.

assuming you do not have a teams or an enterprise subscription, there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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