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EmmEmm
Known Participant
December 6, 2022
Question

Am i being taken advantage of by adobe?

  • December 6, 2022
  • 2 replies
  • 11464 views

Hello,

 

About a month ago i took out a subscription to adobe. When speaking with the sales assistant on chat, i specified i need adobe photoshop and that i need to be able to use older versions of adobe photshop, specifically cc 2018.  They told me the 'Photography Plan 20gb' will work and gave me what i thought was a good offer for it, so i went ahead.  for a month everything worked great, but have now found photoshop cc 2018 wont work; i go to load it and it asks me to log into my adobe cc account , but then bounces back that no account can be found for it, but if i try photoshop cc 2021 it works.  I was told my operating system needs updating and was provided a link to what requirements i need to have it working: ( https://helpx.adobe.com/uk/photoshop/system-requirements/earlier-versions.html#sa_src=web-messaging )  , upon reading this my systems meets all requirements.  As a tester I did 2 things, 1) It offered me a free trial period and i got photoshop cc 2018 working for seven days and then after this, i took out another subscription (on top of my photography 20gb plan ), the stand alone photoshop 100gb plan and then 2018 cc started working again also.  The clear issue being i now have two plans running. I tried speaking with them to see if they could move my terms and conditions to this new photoshop plan but seems i will be paying 3 times as much, for something i had working on my current plan and was told would work on the plan i originally took out.  This doesnt seem fair or right.

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
December 6, 2022

you'll need to discuss this with adobe support:

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

EmmEmm
EmmEmmAuthor
Known Participant
December 7, 2022

well i have spoken with them numerous times regarding this via chat and whilst i believe its a simple fix, they never seem to understand what i mean and keeping advising me to update my system, despite proving my system meets all the needs and clearly it cannot be the system as i can get it to work under certain circumstances

kglad
Community Expert
Community Expert
December 7, 2022

most adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

 

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com

Ged_Traynor
Community Expert
Community Expert
December 6, 2022