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Participant
December 11, 2022
Question

Am I paying for my student account?

  • December 11, 2022
  • 2 replies
  • 143 views

I personally can no longer afford to pay for my subscription and just realized that I was paying for two subscriptions (my fault). I went to cancel the first one, which was under my personal email address. Cancelling that account was very easy because it gave me the option to view my payment and subscription options. However, when I log into the second account under my school email, I have no way of viewing my payment options or subscription options. This leads me to believe that I don't have to pay and that it's being covered by my school. But once again, I am being charged twice, with $17/month and $21/month, so it's clear that it is, in fact, two separate subscriptions. I tried to check out my school's covered products, but an Adobe plan was not one of them. I have no other accounts, and customer care has been useless. I hope someone knows the answer!

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    2 replies

    kglad
    Community Expert
    Community Expert
    December 11, 2022

    you should contact adobe support to remedy that:

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Ged_Traynor
    Community Expert
    Community Expert
    December 11, 2022