Anyone know the formal complaint procedure for Adobe, chat is useless and there are ZERO email addresses. Funny enough though, if you are looking to purchase, straight through to a person!

Dear Adobe Customer Relations Team,

I am writing to raise a formal complaint regarding the handling and closure of my recent support request relating to the activation of my Adobe Acrobat Professional software.

I have received notification that my support request has been closed:
• Case Number: ADB-44716773-P7G0
• Issue: Activation

However, the issue has not been resolved and I did not request for the case to be closed. I therefore request that this case is reopened and escalated to a Customer Care Manager for investigation.

The issue concerns the repeated blocking of my legitimate Adobe Acrobat Professional serial number. I purchased the software under a perpetual licence and retain a valid serial number. I only use the software occasionally (typically a few times per year), however each time I attempt to use it the serial number appears to have been blocked or invalidated. As a result, I am required to contact Adobe support to restore access to software that I have already purchased.

This problem has now occurred multiple times and results in an unnecessarily time-consuming process each time I need to use the software. The support process also requires navigating through the automated chatbot system before eventually reaching a human representative, which adds further frustration to an already recurring issue.

This activation issue has occurred multiple times over several years, requiring repeated contact with Adobe support to restore access to software that I have legitimately purchased. As the issue appears to be recurring rather than a one-off support query, I am requesting that it be formally escalated and investigated so that a permanent resolution can be provided.

During my most recent interaction with Adobe support today, I also experienced the following issues:
• I requested a copy of the chat transcript for my records.
• After stating that I wished to raise a formal complaint, the chat session was disconnected.
• As a result, I have not received a copy of the transcript from that interaction.

I would therefore request that Adobe review the records of this support interaction and provide a copy of the transcript if it is available.

In addition, during the interaction I was repeatedly encouraged to purchase an upgrade or move to a subscription-based product. I would like to make it clear that I do not require an upgrade and do not wish to move to a subscription model. I simply want the perpetual licence that I have already purchased to function correctly.

Given that this activation issue appears to occur repeatedly, I am concerned that it may relate to the known activation problems affecting legacy Adobe products following changes to Adobe activation servers.

If this is the case, I would ask Adobe to provide a permanent resolution to the problem, such as:
• Providing an activation-free installer for the product, or
• Resetting the licence activation status so that the serial number is no longer repeatedly blocked.
The current situation, where I must contact Adobe support each time I wish to use software that I have legitimately purchased, is not acceptable.

To resolve this matter, I would ask that Adobe:
Reopen and investigate Case ADB-44716773-P7G0.
Escalate this complaint to a Customer Care Manager.
Provide a copy of the chat transcript from today’s support interaction.
Investigate why my legitimate serial number is repeatedly being blocked.
Provide a permanent solution to the activation issue (such as an activation-free installer or licence reset).
Provide a complaint reference number for this matter.

I am not requesting upgrades or ongoing product support, only that the legitimate licence I purchased remains usable. 

I look forward to receiving confirmation that this case has been reopened and that the issue is being investigated.