Assistance needed: Case 00526339 - 25-day delay for a Featured Top Seller

Hello,

I am looking for assistance with Case 00526339. Back on July 2nd, I proactively reported a suspicious spike in downloads to ensure my account stays in good standing. Despite several follow-up messages and offering to have the suspicious funds deducted, I haven't received a response in 25 days.

As an active contributor (recently included in the Top Sellers list for photos), I am eager to continue my work on the platform. However, I am currently unable to safely request a payout until this investigation is resolved.

Could a moderator please help me escalate this case? I just want to clear my balance and ensure everything is correct.

Contributor ID: 206657208
Case ID: 00526339

Thank you in advance!