Participant

Question

Automate sending of invoice to billing account

Forum|Forum|3 years ago
January 18, 2023
4 replies
2112 views

To start off, I just want to note that Adobe's support policy is the worst I've ever encountered. I've pressed the button that literally says "real help from real humans" and yet I'm just being sent to FAQ's. It's arrogant and repulsive that Adobe seems to outsource their CS to community driven forums - for me, the end-user, the result is that I have to use 5x as much time to fix my tiny little problem.

I guess this is the future of corporate cost-saving and I hate it.

Anyway, I just want to add an invoice address, so that I don't have to do the laborious process of first accessing my adobe profile, then finding invoices and send them to my connected account, then in my e-mail client forwarding these to my billing e-mail. Is it possible to automate this?

Creative Cloud

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Olivia_Reed1713

Participant

You're absolutely right—manual invoice handling can be frustrating, especially when support feels unhelpful. To streamline this process, automated invoicing software like Invoicera can help eliminate the repetitive tasks you mentioned. With Invoicera, you can automate invoice generation and directly send invoices to your preferred billing email or account without manually accessing your Adobe profile or forwarding emails. It’s designed to reduce administrative burden and save time, especially for businesses managing multiple subscriptions.

Abambo

Community Expert

Anyway, I just want to add an invoice address, so that I don't have to do the laborious process of first accessing my adobe profile, then finding invoices and send them to my connected account, then in my e-mail client forwarding these to my billing e-mail. Is it possible to automate this?

By @Ole Johan27994093r9e4

Your system is seemingly more complicated than necessary. Why not simply downloading and saving where you save your bills? Or is the billing account (?) connected to your accountant, who does the hard work of tracing your bills? Then download and forward to that e-mail.

Adobe does not send bills by email on their own. There is no possibility to configure your Adobe ID account in such a way to send invoices automatically by e-mail.

Incidentally: if you contact Adobe customer care and the initial bot annoys you, type “agent” and the bot will try to find an agent to talk to. Depending on your location, you will need to contact during office hours.

ABAMBO | Hard- and Software Engineer | Photographer

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Ole Johan27994093r9e4Author

Participant

Yes you're right, the billing account is connected to my accountant.

I just set up automatic forwarding on our Atlassian account just now - took all of 2 minutes.

Thanks

kglad

Community Expert

see if this info on invoices helps - https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

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Ole Johan27994093r9e4Author

Participant

It didn't, but I appreciate your time

B

Ben M

Community Expert

Are you on a business/teams/volume license account or are did you purchase a single license?

I don't believe there is an option to add a billing address if you buy a single license, but the business accounts have that option available. If you want to try and switch your account to a business account you might be able to talk to sales and see if it's possible: 800-915-9428 . That number is from Adobe's business pricing page for reference: https://www.adobe.com/creativecloud/business/teams/plans.html .

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Ole Johan27994093r9e4Author

Participant

Yeah, that might be it. Looks to be much more expensive than what I currently have.

I'm just going to end my subscription - the cost/benefit just doesn't add up. I only use it occasionally for compressing big PDFs anyway.

Thanks!

kglad

Community Expert

@Ole Johan27994093r9e4

alright. if you're cancelling your a monthly subscription, you can do that at any time. if you're cancelling an annual subscription you probably want to do that a few days before it renews (on your anniversary date).

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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