Being Charged Monthly but Cannot Access or Manage My Acrobat Subscription

Forum|Forum|5 months ago
August 16, 2025
2 replies
261 views

Hi everyone,

I need some help with my Adobe account situation.

Back in May 2025, my previous enterprise account expired. Starting in June 2025, I purchased a new plan for Adobe Acrobat under the same account.

Since then, I have been charged every month, but I have not been able to use the product. What’s more confusing is that I cannot see any record of this plan or subscription in my profile, so I have no way to manage or cancel it on my own.

Could someone please advise me on:

How to confirm which subscription is linked to my account. Why I’m being charged but cannot access the service. How to cancel the subscription and whether I may be eligible for a refund for the months I was unable to use it.

Thank you in advance for your support!

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

S

Shivangi_Gupta

Community Manager

Hi @Yutong_Ren9510,

We appreciate you reaching out. I can see that you have cancelled your plan for Adobe Acrobat Pro. Since this is a monthly plan. Your plan will continue till the end of the current term.

Let me know if you have any additional questions.

^Shivangi

B

beatrix_3642

Participant

I am in the same situation.

I would like to inquire about the recent deductions on my account for an Adobe Pro subscription, even though I did not proceed with the purchase and was not granted access to Adobe Pro.

On November 5, 2025, my account was initially charged PHP 2,332.96, but this amount was immediately refunded. However, on November 12, 2025, I was again charged PHP 1,891.68 and PHP 441.28, a total of PHP 2,332.96, and this time the amount has not been refunded.

May I know why these deductions were made despite not completing the purchase or receiving access to Adobe Pro? I would appreciate it if you could look into this matter and process the refund at the soonest possible time.

Thank you for your assistance.

creative explorer

Community Expert

@Yutong_Ren9510 by any chance are you using a Password Manager? If so I would enter 'Adobe' and see what that shows with regards to log-in and passwords. Or if you don't, try and remember what account is your Adobe ID and log into the adobe.com, and see what you have. I use to have three Adobe accounts, just imagine the madness, and now am down to 2, but that's much easier to manage, one is for work and one is for a different work... https://helpx.adobe.com/ca/manage-account/using/access-adobe-id-account.html

m

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded