Boa Tarde! Venho por este meio cancelar qualquer pagamento a vosso favor através do meu cartão de crédito. Foi-me debitado 18.44 € na minha conta pelo cartão de crédito. Aguardo que ajam em conformidade, obrigada. Cumprimentos Sofia Jorge

Thank you for posting, ​@Sofia Jorge.

My apologies for any confusion with managing your commitments to Adobe.

In addition to the suggestions offered by ​@kglad please make sure to log in under the account with your active subscription. There are no active subscriptions under the account you used to post to this public discussion forum.

Please see 

 for information on how to locate the account with your active subscription.

Please update this public discussion thread if you have any additional questions.

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

you must cancel your subscription.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

understanding cancellation 

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel