Cancel membership issues

Anna, for questions about the cancellation process, please see the following:

• How to cancel your Adobe plan - https://community.adobe.com/t5/account-payment-plan-discussions/how-to-cancel-your-adobe-plan/td-p/11293343
• Cancel subscription- FAQs - https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/11885718

Please begin a secure chat session if you have additional questions at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  If the chat window fails to open or is non-responsive, please use a different device to contact us.

If you cancel an "annual paid monthly" plan, you signed up to pay for the whole year, and promised to pay. If you do cancel early, Adobe generously give a 50% discount on your promise. 

True monthly plans are also available, but cost more. For some reason people don't choose them.

Moving thread to the Account, Payment, & Plan forum from Using the Community