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Participant
June 1, 2021
Question

Cancel Plan

  • June 1, 2021
  • 3 replies
  • 314 views

Attention Adobe:  Why do you make it so bloody difficult to cancel a plan?  All you do is alienate me even further.  

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
June 1, 2021

Phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
June 1, 2021

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Ged_Traynor
Community Expert
Community Expert
June 1, 2021

Moving thread to the Account, Payment, & Plan forum from Photoshop