cancel plan of my other account

Question

Hej,I had to create a new account because i couldn't log in to my previous one. I had to make a new subscription - to be able to even post here. Could a Adobe employee please help me to delete the other account I have.. On the other account, my secondary email is the same as this account't main email address. The subscription of the older account has to end..i don't want to pay for two accounts..I can't delete the older account myself, because the email it's connected with is my old email and i can't log into it myself..

Rashmi27002770wxve · Answer

Hi there,

Thank you for writing to us. Happy to help!

We are sorry to hear that you are having trouble in logging in to your old account.

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded