Cancel The Plan

Hi @default9u6zjdnee64d,

1. Adobe asked you for a credit card to bill you at the end of your free trial period which they did. 

2. You had 14 days in which to cancel your subscription without penalty and receive a refund. 

3. After 14 days, you're committed to the full 12 months of service or incur a 50% early cancellation fee. 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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The TERMS you agreed to when you joined:
https://www.adobe.com/legal/subscription-terms.html

You agreed to a one year contract, Deleting the program does not cancel the subscription

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Moving thread to the Account, Payment, & Plan forum from Using the Community