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Bianca27801925b229
Participant
January 4, 2023
Answered

Canceled plan months ago and I keep getting charged.

  • January 4, 2023
  • 3 replies
  • 553 views

As the tittle says, I've canceled my subscription months ago and I just realized I'm still being charged monthly. 
I'm trying to contact either support or someone in billing/acounting that can help me out but I'm not being able to. 
I do have the proofs for both things, the cancelation and the charges on my crredit card but nor sure what to do 😞 

 

(Moderator moved this from Enterprise & Teams to Account, Payment, & Plan.)

This topic has been closed for replies.
Correct answer kglad

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

3 replies

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
January 5, 2023

Hi there,

 

We appreciate you writing in. Happy to help!

 

We checked the account details associated with your email ID and the refund process has been initiated. Kindly, wait for 7- 10 business days and the amount should reflect in your bank account.

In reference to the Case ADB-27534596-Y8R6.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 5, 2023
quote

As the tittle says, I've canceled my subscription months ago and I just realized I'm still being charged monthly.

By @Bianca27801925b229

Hi Bianca,

 

Do as @kglad says, I suppose you had an individual licence, not a Teams licence.

 

I would suggest, that in the future, you watch your credit card expenses regularly but at least once a month.

 

I get alerts, when I charge my card, so any charge that I do not know about gets investigated promptly.

 

 

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 4, 2023

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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