Cancellation

Forum|Forum|3 years ago
February 15, 2023
4 replies
1390 views

I tried to cacel my subscription several times and I always gat the message "

There was a problem processing your request." It redirect me to a help page, where I am told to repete the same steps I just did. Is it now an Adobe policy how not to lose customers? Do I need to cancel the credt card?

Windows

This topic has been closed for replies.

Nancy OShea

Community Expert

If you owe money and your payment card is not current, you can't cancel online. You'll need to contact Adobe Support.

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

D

Dalibor28416626150gAuthor

Participant

Stop suggesting that this is somehow my fault. Everything is fine with my payments and card. My only fault is that I have subscribed to an Adobe product. I had no idea that they are using such scam to get additional money/subscriptions from people that don't want to be their customers any more. I have tried to end the subscription for several months now, and it is obvious that Adobe made it impossible to end a subscription. If you Google it, add I did now, you will see that there hundreds of complaints like mine on the Internet.

kglad

Community Expert

again, contact adobe support.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

R

Rashmi27002770wxve

Community Manager

Hi there,

We appreciate you writing in. Happy to help!

We have checked your account and we see that you have an active Lightroom subscription under the email address associated with the community.

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, if you need any further help regarding cancellation please conect with the Support team.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

D

Dalibor28416626150gAuthor

Participant

I did exactly as you suggest before and I tried again, once you wrote me. And still the same error message...can you do something about it really or you will again send me a link to page that I have read three times already????