Cancelling Adobe Stock

Question

Hi,

I signed up to adobe stock for a single module at university years ago, and have not really used Adobe stock since other than perhaps on one or two occasions. I have been very sick too, off work and not really in th headspace to be sorting out all this bill stuff or even cognisant enough to realise that I was losing so much money to this scam. I just calculated that over the years they have taken nearly £900 from my account and each time I go to cancel, it sends me the threatening "early cancellation fee" which I can't afford to pay, but then the catch 22 is that they end up taking yet more in the long run. Please could someone help? Is there any way at all to get my money fully refunded for all these years? I am happy to "return" the stock image credits or whatever - I have no use for them anyway so it's a complete and utter waste. Do I have any legal basis on the grounds of my rapidly deteriorating health to get my money back since I was not in a place to make an informed consent about these automatically renewing annual subscriptions? Please could someone from Adobe or with prior experience help me?

It seems like such a waste to have stacked up all this adobe stock images credit, not even use them, and also loose nearly a grand whilst existential anxiety is at its peak. Would be grateful for any help about how to go about cancelling without paying extra fees and getting a total refund... I can provide ample doctor's notes if needed...

kglad · Accepted Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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