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sungk30961699
sungk30961699
Participant
July 18, 2021
Question

Cant buy the plan, error says incorrect billing info

  • July 18, 2021
  • 3 replies
  • 198 views

Hi,

Trying to pay with credit card.Belwo is the error message

-----Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-58------

thanks

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 20, 2021

    Did you try with a different payment method?

    Did support tell you what the problem was?

     

     

    Nancy O'Shea— Product User & Community Expert
    Kanikas
    Kanikas
    Legend
    July 19, 2021

    Hi there, 

     

    We're sorry about the issue you are facing. 

    Are you still getting the same error? Were you able to contact support? Did you try after 24 hours? 

     

    Thanks 

    Kanika 

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    July 19, 2021

    Moving thread to the Account, Payment, & Plan forum from Using the Community

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