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Participant
August 7, 2021
Question

Charged but dont have a sub

  • August 7, 2021
  • 4 replies
  • 239 views

I just checked my bank account and I have a 16$ charge from "ACROPRO SU" and I don't even have a subscription. What is going on

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    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    August 8, 2021

    If you're absolutely certain you or a family member did not order Acrobat Pro, contact your bank.  Your card may have been compromised. 

     

    Nancy O'Shea— Product User & Community Expert
    Abambo
    Community Expert
    Community Expert
    August 7, 2021

    It looks like an Acrobat DC Pro subscription…

     

    Please follow @John T Smith's advice!

    ABAMBO | Hard- and Software Engineer | Photographer
    John T Smith
    Community Expert
    Community Expert
    August 7, 2021

    1 - Log-in to your Adobe account and click this link https://account.adobe.com/products

     

    2 - Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Ged_Traynor
    Community Expert
    Community Expert
    August 7, 2021

    Moving thread to the Account, Payment, & Plan forum from Using the Community