Complaint about support

Dearest users,

is there any way to send in a formal complaint about the Adobe support? It is completely unacceptable.

I have an Adobe account running through my university, which I have been using for the last three years, it also has a lot of cloud-stored files which are pretty important. Last time I tried to renew my subscription, I got a message saying my account has been deactivated - no reasons given. I can't log in because of this and I also can't create a new account with my universities information, because there is already an existing account with that information: SHOCKER!!!! It's my old account, to which I have no access to for whatever reason.

I have clearly communicated this to the support team twice, the first person just left the conversation, the second set me up with a student tariff running through my g-mail. Thats completely fine, at least I can use Adobe Apps again, but they just wouldn't tell what I'm paying for, I had to look up the plans myself. I asked them about my deactivated account - to which they left without answering as well.

How is this ok? I am none the wiser as to why I can't access my old account, even though it still exists! Is there any way for me to retrieve the cloud files? If anyone working for Adobe is reading and is willing to spend more than five minutes on my problem - please help me retrieve my old account. I have already asked my university, but they told me to reach out to Adobe.

Best regards