Configuration Error when opening Photoshop CS6

Question

When opening CS6 applications, specifically Photoshop, I get the following error message:

Configuration error

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1

After completely uninstalling CS6 and I try to re-install Photoshop CS6 the installation fails. Where can I get a new installer package or how do I fix this? I have the legitimate serial number that always worked in the past until I subscribed to CC2020.

Nancy OShea · Answer

1. Creative Suite won't work on Mac OS Catalina. You must revert to an older OS.

2. Legacy Creative Suite installers don't work on Mac OS Sierra or higher. You need to use terminal workarounds to install older software.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

3. Run the Adobe Cleaner tool to remove old files from your system before re-installing.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded