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Participant
August 12, 2025
Question

Confirmation Required: Adobe Subscription Cancellation

  • August 12, 2025
  • 1 reply
  • 282 views

I am writing to formally state that I have canceled my Adobe subscription due to what I believe are deliberately predatory and unethical business practices, compounded by an increasingly frustrating user experience.

Your subscription system is deliberately misleading—terms are buried, cancellation is convoluted, and the enforcement of excessive early termination fees feels intentionally exploitative. It’s clear the system is designed to trap users rather than empower them. This is not just poor customer service; it's a deceptive revenue model.

On top of that, Adobe's software has grown increasingly bloated and unintuitive. Despite being marketed as professional tools, your interfaces are needlessly complex, inconsistent, and create barriers rather than solutions. The learning curve is no longer justified by functionality—especially given the number of emerging alternatives that are both more efficient and transparent in pricing.

As a result, I have submitted a formal complaint with relevant consumer protection agencies outlining your subscription scheme. I am documenting my case fully and encouraging others to do the same. If no resolution is offered, I will escalate this issue through legal means, public consumer advocacy channels, and online platforms where users deserve to be warned.

This is not a simple cancellation—it is a formal notice of dispute. I expect confirmation that my account is closed, that no further billing will occur, and that my complaint has been acknowledged.

If this matter is ignored, I will take further steps to ensure Adobe is held accountable.

1 reply

Kanikas
Community Manager
Community Manager
August 13, 2025

Hi  

 

We’re here to support you. I can see that your Creative Cloud subscription is linked to the same ID you’ve used in this community. Since you initiated a cancellation, you’ve been granted a goodwill credit of 60 days of free service. This complimentary period will end on 24th October 2025, and no charges will be applied to your account after that.

The subscription will end on 24th October'2025. 

 

Let us know if you have any other questions regarding the same. 

 

Thanks 

Kanika 

Participant
September 30, 2025

I had a similar experience. I was sure that I canceled my subscriptions. Now I see I didn't cancel probably for various reasons. I got to the sorry to see you go page. Assuming I had canceled. Or probably, I pressed one of the buttons saying it was too expensive, clicked continue. Then you get to this final confirmation that's completely ambiguous. Asking "

Can we help you switch products or change some part of your current plan?


We want to help you find the plan best suited for your needs. Switching to a new product or changing the details of your current plan is fast and easy — and you don't have to cancel to do it.” and it offers you two selections. “no thanks”, or “change plan”. it doesn't say confirm cancellation. It makes it really hard to distinguish which button. I wanted to change my plan from active to cancel. Which is probably what I assumed it meant. And probably assume that no thanks meant I was declining their offer to stay. And assume that I was done. Which I now realize, no thanks meant declining they're offered to change the product. But of course management is banking on a certain percentage of customers to just see change plan and no thanks, and think, like many other sites, that they're making an offer to keep me on the platform. So they just click the change plan button. Thinking they've canceled. It's clearly designed deceptively to boost profits.
kglad
Community Expert
Community Expert
September 30, 2025

for others, always check check your account, https://account.adobe.com to ensure there are no unwanted subscriptions.