Facture pas au nom de l'entreprise

did you purchase an enterprise or teams subscription?

if so, https://helpx.adobe.com/enterprise/using/manage-invoices.html

Some links that may help - The Opera browser is not compatible with Adobe
Manage your cloud plan https://helpx.adobe.com/manage-account.html
https://helpx.adobe.com/manage-account/using/update-billing-information.html?linkId=100000307515930
https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.html?linkId=100000307515931
Be sure that everything matches
https://community.adobe.com/t5/account-payment-plan-discussions/issues-with-adobe-account-when-moving-to-another-country/td-p/13126664
Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html
Currency https://forums.adobe.com/thread/1999694
Store http://www.adobe.com/store_selector/storeselector.html
Website language https://forums.adobe.com/thread/1999693

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767