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huiyu.chen@kuleuven.be
huiyu.chen@kuleuven.be
Participant
May 22, 2026
Answered

How can I request a Refund Request for Unauthorized Charges

Dear Adobe Support,

I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.

At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. 

Frankly, this level of billing transparency is unacceptable.

I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.

I look forward to a prompt resolution.

Regards

      Jeff_A_Wright
      Jeff_A_WrightCorrect answer
      Community Manager
      May 22, 2026

      Thanks for posting to this public discussion forum, ​@huiyu.chen@kuleuven.be.

       

      I am sorry for the problems you have encountered managing your active subscription. You are correct, no action will be taken from this public discussion thread. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you further.

       

      I don’t see any records of previous attempts to reach us, so use a different device if you can’t reach anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen or if you're redirected to this public discussion forum.

       

      For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

       

      Please update this public discussion thread if you have any additional questions, ​@huiyu.chen@kuleuven.be.

      View reply

      14 replies

      ShivangiGupta
      Community Manager
      ShivangiGuptaCommunity Manager
      Community Manager
      October 12, 2026

      Thread summary

      A user cancelled a Photoshop subscription at the start of 2026. They were later charged for an AI Assistant service they said they never requested, approved or used. They asked for a full refund of all the charges.

       

      Suggestions shared by Adobe

      1. Identify the charge. Use the Adobe Charge Finder and enter your payment details exactly as they appear on your bank or card statement. Charges can take up to 48 hours to appear. John T Smith suggested this tool. Identify your Adobe charge
      2. Check your plans and confirm the cancellation. Sign in to your Adobe account, go to Plans, and select Manage plan for each plan listed. If you have more than one plan, each one must be cancelled separately. If a subscription was bought through Apple, Google or Microsoft, you cancel it through that provider. Cancel your Adobe trial or subscription
      3. Review refund eligibility. For most plans, a full refund is available if you cancel within 14 days of the initial purchase. Cancellation terms differ by plan type (annual paid monthly, annual prepaid, or month-to-month), so check the one that matches your plan. Jeff_A_Wright shared this article. Understand Adobe’s subscription terms and refund policies
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      ^Shivangi
      Charismatic_focusd898
      Participant
      August 28, 2026

      Hi Adobe, 

       

      I was charged twice for adobe subscription which I didn't subscribe any kind of subscription for abode. This is fraud and unauthorized charges. Please refund it back to my Gcash account . Please refund my money it ridiculous. 

      Translate
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      August 28, 2026

      This is a public forum, not Adobe support
      Do you have another email address and Adobe account?
      This link will help you find the account that is charging your card
      https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

      Or direct to https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

       

      You mention gcash… did you buy from the google play store?

      Translate
      practical_Rhapsody1b4e
      Participant
      August 22, 2026

      I demand a refund for this subscription that I’m not authorized to subscribe. I cancel it already because I notice that there is a deduction happened to my gcash account. I need an urgent assistance for this. 

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 22, 2026

      ​@practical_Rhapsody1b4e 

       

      did you start an adobe trial or subscription?

      Translate
      practical_Rhapsody1b4e
      Participant
      August 22, 2026

      I tried to use the trial but its not work for me so I didn’t use it again 

      Translate
      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity ManagerCorrect answer
      Community Manager
      May 22, 2026

      Thanks for posting to this public discussion forum, ​@huiyu.chen@kuleuven.be.

       

      I am sorry for the problems you have encountered managing your active subscription. You are correct, no action will be taken from this public discussion thread. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you further.

       

      I don’t see any records of previous attempts to reach us, so use a different device if you can’t reach anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen or if you're redirected to this public discussion forum.

       

      For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

       

      Please update this public discussion thread if you have any additional questions, ​@huiyu.chen@kuleuven.be.

      Translate
      huiyu.chen@kuleuven.be
      huiyu.chen@kuleuven.beAuthor
      Participant
      May 22, 2026

      The link was only directing me to an AI virtual agent, which I have already tried before posting here. And all its response was just it cannot find a refund related to my account. Plus, I really do not feel responsible for spending extra time, looking for a resolution to a problem which was not caused from my side.

      So please report this to the team capable of doing it, or reach out to me via the email. Thanks.

      Translate
      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity Manager
      Community Manager
      May 22, 2026

      Thanks for the update ​@huiyu.chen@kuleuven.be , but I checked again, and your most recent attempt was also not recorded. I am sorry, I am sure this is frustrating.

       

      If the device you are using is managed by an organization, then ask them to help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

       

      If you manage the computer and network yourself, then have a friend help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

      Translate
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      May 22, 2026

      This is a public forum, not Adobe support... other users can't help
      To contact support see the CORRECT ANSWER at this link
      https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

       

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