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huiyu.chen@kuleuven.be
huiyu.chen@kuleuven.be
Participant
May 22, 2026
Question

How can I request a Refund Request for Unauthorized Charges

  • May 22, 2026
  • 2 replies
  • 41 views

Dear Adobe Support,

I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.

At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. 

Frankly, this level of billing transparency is unacceptable.

I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.

I look forward to a prompt resolution.

Regards

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 22, 2026

    Thanks for posting to this public discussion forum, ​@huiyu.chen@kuleuven.be.

     

    I am sorry for the problems you have encountered managing your active subscription. You are correct, no action will be taken from this public discussion thread. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you further.

     

    I don’t see any records of previous attempts to reach us, so use a different device if you can’t reach anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen or if you're redirected to this public discussion forum.

     

    For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

     

    Please update this public discussion thread if you have any additional questions, ​@huiyu.chen@kuleuven.be.

    huiyu.chen@kuleuven.be
    huiyu.chen@kuleuven.beAuthor
    Participant
    May 22, 2026

    The link was only directing me to an AI virtual agent, which I have already tried before posting here. And all its response was just it cannot find a refund related to my account. Plus, I really do not feel responsible for spending extra time, looking for a resolution to a problem which was not caused from my side.

    So please report this to the team capable of doing it, or reach out to me via the email. Thanks.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 22, 2026

    Thanks for the update ​@huiyu.chen@kuleuven.be , but I checked again, and your most recent attempt was also not recorded. I am sorry, I am sure this is frustrating.

     

    If the device you are using is managed by an organization, then ask them to help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

     

    If you manage the computer and network yourself, then have a friend help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 22, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

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