How to change from an Individual Account to a Student Account

Question

I subscribed as an Individual to Creative Cloud last month due to a new course I'm taking. However, the course institute has now advised us that we can get a discount from Adobe. I need to change my status from Individual to Student but cannot see how to do this..

Can anyone advise?

Tks

John T Smith · Answer

As far as I know, you will need to cancel what you have to be able to start a new subscription

You need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Education - start at http://www.adobe.com/education.html
-Cloud Education Plan https://creative.adobe.com/plans?plan=edu
-http://www.adobe.com/creativecloud/buy/students.html
-FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html
-One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357
-Redemption Code https://creative.adobe.com/educard
-ID Proof http://www.adobe.com/store/au_edu/academic_id.html

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